Resource Library

Business Management
This document can be used as the model for the sale/purchase of the goodwill attached to a real estate agency property management rent roll.

Manual - 10 Pages

NB: All products are free to members as part of their monthly membership.

All resource orders will be emailed / posted directly from the Best Practice office.
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Business Management
The most commonly used sales and property management letters and forms in estate agency best practice today.

Manual - 110 Pages

NB: All products are free to members as part of their monthly membership.

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Sales
As well as providing valuable information to the local community this kit shows you how to ethically communicate with your competitors' disgruntled vendors and purchasers.

Manual - 17 pages

NB: All products are free to members as part of their monthly membership.

All resource orders will be emailed / posted directly from the Best Practice office.
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Business Management
Every business with more than one principal / director should have a written partnership agreement. This model sets out all the necessary contingencies which need to be provided for in a real estate agency. Sample clauses cover areas such as principals' duties and responsibilities, voting rights, retirement/selling out procedures, introduction of further principals / equity participants, introduction / withdrawal / equalisation / borrowing and distribution of capital, reserve funds, dispute resolution etc........

Manual - 13 Pages

NB: All products are free to members as part of their monthly membership.

All resource orders will be emailed / posted directly from the Best Practice office.
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Business Management
This document details all the policies and systems a successful estate agency business should have in place. This handbook serves as the ready reference for office personnel when they are unsure of the business's policy / procedure on any matter.

Manual - 16 Pages

NB: All products are free to members as part of their monthly membership.

All resource orders will be emailed / posted directly from the Best Practice office.
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Training & Technology
"I just can't get good staff" is the cry of the majority of estate agency principals. During this audio Robert Bevan reveals the Best Practice secrets which produce true career path development, job satisfaction and a personnel employment tenure which is five times the industry average.

Manual - 17 pages, Audio - 30 minutes (This will be emailed as a link, not posted as a CD)

NB: All products are free to members as part of their monthly membership.

All resource orders will be emailed / posted directly from the Best Practice office.
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Customer Service
A template for a Best Practice customer service department. Contains all the strategies, forms and activities necessary to conduct research and provide service which results in a 75% repeat / referral listing rate.

Manual - 23 pages, Audio - 52 minutes (This will be emailed as a link, not posted as a CD)

NB: All products are free to members as part of their monthly membership.

All resource orders will be emailed / posted directly from the Best Practice office.
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Business Management
Sample Duty Statements (job descriptions) for a Principal, Sales Manager, Property (Sales) Consultant, Property (Investment) Manager, Property Officer, Administration Manager, Customer Service Manager, Sales Administrator and Receptionist, includes the Privileged Information clause which protects the business's intellectual property and sample Dress and Presentation Guidelines for male and female personnel.

Manual - 17 Pages

NB: All products are free to members as part of their monthly membership.

All resource orders will be emailed / posted directly from the Best Practice office.
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Customer Service
This 21 page manual brings you right up to date with those agencies now enjoying an average 75% repeat / referral rate.

Manual - 21 pages

NB: All products are free to members as part of their monthly membership.

All resource orders will be emailed / posted directly from the Best Practice office.
Our Price: $0.00Details
Sales
This 65 page research based manual details the foundation systems, activities and policies being used by top 10% residential sales agents when

* Prospecting
* Listing
* Negotiating
* Selling

This product can be used as

* A training manual for your office.
* A ready reference tool for sales agents as they complete their "TO DO" list for their next day's activities.

Manual - 65 pages, CD - 68 minutes

NB: All products are free to members as part of their monthly membership.

All resource orders will be emailed / posted directly from the Best Practice office.
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Business Management
This document provides prospective agency sellers, buyers, equity participants and financiers with a template schedule which ensures the necessary initial information is available to allow all parties to proceed to due diligence.

Manual - 19 Pages

NB: All products are free to members as part of their monthly membership.

All resource orders will be emailed / posted directly from the Best Practice office.
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Sales
This 30 page manual and accompanying audio file details the ten proven activities which will lift your prospecting success to top 10% levels of performance. Includes sixteen prospecting samples / dialogues / flyers / letter box drops.

Manual - 30 pages, Audio - 60 minutes (This will be emailed as a link, not posted as a CD)

NB: All products are free to members as part of their monthly membership.

All resource orders will be emailed / posted directly from the Best Practice office.
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Sales
This 19 page manual and audio file details eleven proven activities which, if implemented, will guarantee a top 10% appraisal-to-list strike rate.

Manual - 19 pages, Audio - 60 minutes (This will be emailed as a link, not posted as a CD)

NB: All products are free to members as part of their monthly membership.

All resource orders will be emailed / posted directly from the Best Practice office.
Our Price: $0.00Details
Business Management
During this audio file Australasia's recognised expert on residential agency branding, Barney McGrath, provides the answers to those thinking of re-evaluating their agency's brand and market presence.

Audio - 27 minutes (This will be emailed as a link, not posted as a CD).

NB: All products are free to members as part of their monthly membership.

All resource orders will be emailed / posted directly from the Best Practice office.
Our Price: $0.00Details
Business Management
Everything you need to conduct a successful real estate careers night. Includes sample marketing flyers, timelines, agenda, protocols and letters . . . plus who to recruit and the 10 point Best Practice induction programme for sales recruits.

Manual - 10 Pages

NB: All products are free to members as part of their monthly membership.

All resource orders will be emailed / posted directly from the Best Practice office.
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Property Management
This document contains all the forms, samples and timelines you will need to organise a 90 minute seminar for your current and prospective residential property investors.

Manual - 12 Pages

NB: All products are free to members as part of their monthly membership.

All resource orders will be emailed / posted directly from the Best Practice office.
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Business Management
The thirty activities, habits and strategies which Australian and New Zealand property sellers, buyers and investors (landlords) advise they like, dislike or find irritating when dealing with a residential real estate agency.

Manual - 8 Pages, Audio - 31 minutes (this will be emailed as a link, not posted as a CD)

NB: All products are free to members as part of their monthly membership.

All resource orders will be emailed / posted directly from the Best Practice office.
Our Price: $0.00Details
Property Management
The key to long term profit and growth of the agency's rent roll is meeting the known needs of residential landlords.

This 12 page manual details the latest Best Practice research of Australasian property investors.

Manual - 12 pages

NB: All products are free to members as part of their monthly membership.

All resource orders will be emailed / posted directly from the Best Practice office.
Our Price: $0.00Details
Sales
Many Best Practice sales managers consider a sales consultant’s ability to negotiate as critical to their continued production of top 10% results.

Use this manual as the foundation for your agency's training and policy & operations manual content.

Manual - 21 Pages

NB: All products are free to members as part of their monthly membership.

All resource orders will be emailed / posted directly from the Best Practice office.
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Business Management
The written business plan is the foundation document upon which every long term, consistently successful real estate agency

✓ Culture
✓ Market Share
✓ Turnover
✓ Cash Flow
✓ Profitability
✓ Capital (Goodwill) Value

Manual - 48 Pages

NB: All products are free to members as part of their monthly membership.

All resource orders will be emailed / posted directly from the Best Practice office.
Our Price: $0.00Details
Property Management
The latest Best Practice research of Australia & New Zealand’s leading property management teams will provide you with the systems & strategies to become the number one property management business in your local area.

Workbook - 23 Pages, Audio - 40 Minutes (This will be emailed as a link, not posted as a CD)

NB: All products are free to members as part of their monthly membership.

All resource orders will be emailed / posted directly from the Best Practice office.
Our Price: $0.00Details
Customer Service
Help your buyers, sellers and investors become informed property consumers. Store this document in your media release library and call upon it for use in your marketing and public relations materials.

Workbook - 13 Pages

NB: All products are free to members as part of their monthly membership.

All resource orders will be emailed / posted directly from the Best Practice office.
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Business Management
The fourteen proven activities which will deliver a repeat / referral rate of between 70% and 80% to the agency business!

Workbook - 18 Pages

NB: All products are free to members as part of their monthly membership.

All resource orders will be emailed / posted directly from the Best Practice office.
Our Price: $0.00Details
Customer Service
Help your buyers, sellers and investors become informed property consumers. Store this document in your media release library and call upon it as a template for use in your marketing and public relations materials.

Workbook - 10 Pages

NB: All products are free to members as part of their monthly membership.

All resource orders will be emailed / posted directly from the Best Practice office.
Our Price: $0.00Details
Business Management
The written business plan is the foundation document upon which every long term, consistently successful real estate agency

* Confirms the principals vision for the business
* Determines the business's short, medium and long term goals
* Completes the budget and cash flow projection
* Obtains finance and credit
* Sets the guidelines for valuing the business's assets
* Details the business's profit centres and key performance indicators.

This 36 page document provides the template for the agency to develop its own, personalised written business plan.

Manual - 36 Pages

NB: All products are free to members as part of their monthly membership.

All resource orders will be emailed / posted directly from the Best Practice office.
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Business Management
Ten (10) foundation activities including

* Governing Principle
* Entry & Exit of Principals
* The Proven Business Model
* Equity Participation
* Valuing the Agency
* Mergers, Amalgamations & Buy-Outs

Manual - 24 Pages

NB: All products are free to members as part of their monthly membership.

All resource orders will be emailed / posted directly from the Best Practice office.
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Business Management
Ten (10) foundation activities including

* Customer Service Axioms
* Research
* Key Benefits
* Relationship Marketing
* Funding
* Focus Groups
* Staffing

Manual - 22 Pages

NB: All products are free to members as part of their monthly membership.

All resource orders will be emailed / posted directly from the Best Practice office.
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Business Management
Twelve (12) foundation activities including

* Budget
* Competitions
* External Facilitators
* The Agency Website
* Role-Play
* Email Policies
* Brainstorming
* Vendor Paid Virtual Tours
* Office Visits
* The Agency's Intranet
* Training Costs

Manual - 18 Pages

NB: All products are free to members as part of their monthly membership.

All resource orders will be emailed / posted directly from the Best Practice office.
Our Price: $0.00Details
Business Management
Twenty one (15) foundation activities including

* Financial Management
* The Fee Review
* The Property Owner (Landlord) Relationship
* New Managements
* Research
* Referral Growth
* Stress Management
* Leasing
* Investors' Aims
* Tenant Enquiry
* The Landlord Audit

Manual - 22 Pages

NB: All products are free to members as part of their monthly membership.

All resource orders will be emailed / posted directly from the Best Practice office.
Our Price: $0.00Details
Business Management
Twenty one (25) foundation activities including

* Prospecting
* Purchasers
* Listing
* Training
* Negotiating
* Technology
* Selling
* Research
* Vendor Paid Advertising
* Sales Meetings

Manual - 39 Pages

NB: All products are free to members as part of their monthly membership.

All resource orders will be emailed / posted directly from the Best Practice office.
Our Price: $0.00Details
Business Management
Twenty one (21) foundation activities including

* Financial Management
* Agency Culture
* Business Planning
* Key Performance Indicators
* Growing The Business
* Time Management
* Personnel Review
* Recruiting

Manual - 37 Pages

NB: All products are free to members as part of their monthly membership.

All resource orders will be emailed / posted directly from the Best Practice office.
Our Price: $0.00Details
Business Management
The Australian and New Zealand residential real estate agencies definitive analysis of financial performance.

This report contains a line by line analysis of income, expenses and operating surplus of both the SALES DEPARTMENT and the PROPERTY MANAGEMENT DEPARTMENT. It details the top 10%, average and bottom 10% performance across a range of geographic locations and income levels.

Includes executive summaries on the key performance indicators of both departments. This is an essential benchmarking report for any agency business wishing to improve its financial performance.

Manual - 37 pages

NB: All products are free to members as part of their monthly membership.

All resource orders will be emailed / posted directly from the Best Practice office.
Our Price: $0.00Details
Sales
Learn the responsibilities, duties, activities and remuneration packages of those who manage top 10% residential sales departments.

Manual - 20 pages

NB: All products are free to members as part of their monthly membership.

All resource orders will be emailed / posted directly from the Best Practice office.
Our Price: $0.00Details
Customer Service
Another twelve of the ever popular template media releases for use in the agency's newsletters, advertising, website, marketing.

Workbook - 13 Pages

NB: All products are free to members as part of their monthly membership.

All resource orders will be emailed / posted directly from the Best Practice office.
Our Price: $0.00Details
Business Management
The survey results of research conducted of Australian & New Zealand residential estate agency practice.

January to July 2017


Workbook - 15 Pages

NB: All products are free to members as part of their monthly membership.

All resource orders will be emailed / posted directly from the Best Practice office.
Our Price: $0.00Details
Business Management
The survey results of research conducted of Australian & New Zealand residential estate agency practice.

July to December 2017


Workbook - 15 Pages

NB: All products are free to members as part of their monthly membership.

All resource orders will be emailed / posted directly from the Best Practice office.
Our Price: $0.00Details
Business Management
The survey results of research conducted of Australian & New Zealand residential estate agency practice.

January to June 2018


Workbook - 15 Pages

NB: All products are free to members as part of their monthly membership.

All resource orders will be emailed / posted directly from the Best Practice office.
Our Price: $0.00Details